ICT Support Services
Scalable, effective support to help manage your existing infrastructure, supplement your in-house team and deliver ICT skills and expertise when and where you need it most.
Our flexible and nimble service support model means that we’re ready to provide the support you need, at a moment’s notice. Our support can be scaled up or down to meet the immediate and longer-term ICT requirements of your business.
With access to Syscom’s pool of technical experts when you need it, you’ll have peace of mind that ICT downtime will be reduced and your staff can get on with the job.
Syscom solutions ICT Support Services maximise system availability and reduce the system administration burden on internal IT personnel. We also offer a comprehensive range of ICT infrastructure management services.
Our ICT Support Services are based on ITIL best practice and cover:
- 24/7 data centre monitoring and support
- A world-class, secure platform to ensure your data cannot be accessed by other parties
- Support service helpdesk, a single point of contact providing technical support dependent on business need, from standard business days-business hours to on-call 24/7 support
- Ad-hoc support and escalation for complex problems or staff backfill, when additional skilled resources are required
- Procurement partner, working with you to purchase and supply your ICT equipment on time and as required
- Remote management
- Performance and availability management
- Core system management – 24/7 monitoring services for IT infrastructure, including server, storage, network and security devices. Performance thresholds are established with automatic alerting to our engineering team, enabling the identification and remediation of looming issues before they impact the business.
- Pro-active management services – firmware assessments, firmware installation, documentation and regular management reporting.
Business benefits
- Our managed services free up internal ICT personnel to focus on tasks that deliver real business value
- We offer scalable services to meet your business needs now and into the future
- Predictable ICT management costs
- Increased return on your ICT investment
- We find solutions that effectively manage your existing assets and align with your business needs
- Our fees include an annual review of your ICT plan to ensure your support requirements always match your business plan
- We offer a diverse team of technicians and client support staff with specialist skills, extensive experience and up to date knowledge
Business benefits
- Reduced ICT infrastructure support costs
- A flexible and agile service that can be scaled to support your immediate and longer term ICT requirements
- Access to Iocane’s complete pool of technical expertise when you need it
- Reduced ICT downtime
- 24x7 data centre monitoring and support
- A world-class, secure platform to ensure your data cannot be accessed by other parties