Business process outsourcing (BPO) is a type of outsourcing in which a corporation hires a third-party service provider to handle one or more business tasks. All operations relating to the business function are carried out by the third party.

Outsourcing inbound call services may appear to some to be a dangerous choice. Outside agents, after all, aren't as knowledgeable about your organization and its products as paid staff.

BPO call center agents, on the other hand, are taught to swiftly catch up. They're specialists at adapting to another company's processes and help desk systems so they can rapidly access the resources they need to serve clients with support problems. Furthermore, most BPOs employ their own modern call center technology, allowing their employees to more efficiently and effectively carry out a company's existing operations.